Review monitoring
- Google, Facebook, Yelp, and industry-specific review tracking
- One dashboard instead of a dozen notification emails
- Weekly summaries with rating trends over time
Reputation Management
Reputation management that protects your brand growth
Review monitoring, listing accuracy, and AI-powered sentiment alerts.
Most buyers read reviews before they call. We monitor what people say about you, keep your listings accurate, and use AI-powered alerts and automated response suggestions so you reply quickly, professionally, and on brand.
What you get
Listing accuracy
- Consistent name, address, phone, and hours across directories
- Duplicate and outdated listing cleanup
- Google Business Profile categories, photos, and service details
Brand sentiment tracking
- Sentiment scoring across reviews, social, and mentions
- Theme detection so you see recurring praise and complaints
- Competitor rating benchmarks in your service area
AI-powered alerts
- Instant notification on negative or urgent reviews
- Escalation rules by rating, platform, and location
- Automation that routes issues to the right team member
Automated response suggestions
- AI-drafted replies matched to your tone and policies
- Approved templates for common situations
- Review request campaigns that generate steady positive feedback
ADA-compliant review widgets
- Accessible review displays with readable contrast and text sizes
- Star ratings announced to screen readers, not color-only
- Keyboard-navigable carousels with no auto-flashing content
A response system, not just a notification
Speed and tone decide whether a bad review costs you customers. We set up a documented workflow so every review gets an appropriate reply within a day.
- Response ownership and timelines defined up front
- Escalation playbook for serious complaints
- Follow-up process to resolve issues offline when needed
Turn happy customers into visible proof
Great service that no one writes about does not help your online visibility. Automated review requests, timed to the end of a job, steadily grow your rating and your local SEO strength.
How we work
- Step 1
Scan
Baseline audit of reviews, listings, ratings, and brand mentions.
- Step 2
Clean up
Correct listings, remove duplicates, and fix profile gaps.
- Step 3
Monitor
AI-powered alerts, sentiment tracking, and response workflows go live.
- Step 4
Grow
Review generation campaigns plus monthly reputation reporting.
Frequently asked questions
- Can you remove a bad review?
- Only reviews that violate platform policies can be removed, and we file those requests for you. For everything else, a fast professional reply plus a stream of new positive reviews is the effective fix.
- Who writes the responses?
- You choose. We can draft AI-assisted replies for your approval, or handle responses entirely using your approved tone and policies.
- How fast are alerts?
- Negative reviews trigger notifications within minutes so you can respond the same day.
- Do review widgets slow down or break my site?
- Ours are lightweight, accessible, and tested for keyboard and screen reader use.
Own the story customers find first
Book a free consultation for a reputation scan across your reviews, listings, and brand mentions — plus a plan to strengthen all three.